Hi,

It has been asked that we send out a different ticket submission email when a ticket is created on the weekend.

They want the email to state that the helpdesk is closed and the ticket will be looked at on Monday.

Is this possible?
Answer Summary:
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

0
This would require Ticket Rules. 

See this ITNinja Article: http://www.itninja.com/blog/view/adding-business-hours-table-to-kace-for-calling-upon-in-ticket-rules-and-easy-maintenance

Also:
Check out the existing requests for this feature: http://kace.uservoice.com/forums/82699-k1000?query=hours

Answered 10/22/2014 by: MacDude
Fourth Degree Brown Belt

Please log in to comment
Answer this question or Comment on this question for clarity