Email Alert when Ticket is moved to a different queue?
We have 2 queues in place, Helpdesk and Infrastructure. All our tickets are sent to the helpdesk queue by default. What I want is when the helpdesk team moves the ticket to the Infrastructure queue, I want an email sent out to the Infrastructure team so we know that there is a new ticket. Is there anyway to do this?
Answer Chosen by the Author
Try the steps outlined here:
Answered 04/19/2017 by: grayematter
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