Editing Service Desk tickets via email
I am trying to edit service desk tickets by using email commands but getting a strange error.
I have 2 orginizations on the same box I am trying this on, test and production. The field i am trying to update is custom and is custom_3, text field.
This field is set to user create in both orginizations.
I am able to email @custom_3=text to production and it works. If i do the same to the test orginzation it does not work.
I get this back as an error. While handling your mail to The KBOX Help Desk, the following errors
Cannot assign to custom field of type "": "custom_3".
Has anyone seen something like this or have any ideas on what to check for errors?