Does the K1000 service desk knowledge base support keywords?
We just started using the K1000 service desk and would like to start using the KB as well. Other knowledge bases I have used usually have a provision for keywords. Does the K1000 support this, or is there a better way? Thanks in advance for your comments!
The knowledgebase does not have keywords per-say, but you can search anything in the knowledgebase. So it could be as simple as adding "Keywords: key1, key2, etc." to the end of your article.