My users keep complaining they don't understand the many values they can pick from on our Custom Fields for our tickets.

I was wondering if KACE supports any kind of "hover help" or flyouts that I could use to describe the purpose of the ticket field for them and what the pick list values mean?

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Answer this question or Comment on this question for clarity


None today. You might want to submit that as a feature request. 


Answered 09/16/2014 by: nshah
Red Belt

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