Report can be broken down by 1-24hrs ; 24-28hrs ; 48-72hrs ; then any ticket over 72hrs

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Answer this question or Comment on this question for clarity


Answered 04/29/2013 by: nshah
Red Belt

  • Thank you....This is partially what I am looking for.......
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What is the Close Group ERROR with the Average Time to Close stand for ????

Also, can this report be changed to reflect the Start Time and End Time under the Work Logged section ???

Answered 05/01/2013 by: wtomasiak
White Belt

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