Disconnect tickets from Inventory without updating tickets
is there a way to remove the machine connection from a ticket, without getting the ticket updated or an e-mail send?
We need to disconnect already attached machines from the HD_TICKET MACHINE_ID Field. Without removing this we aren't able to delete a bunch of old inventory.
I've already disabled the machine field in the accorded queues, to prevent new tickets from getting an inventory attached.
Is there a way to decline ticket update or e-mail notification within an Custom_Ticket_Rule?
Does anyone already use a Custom_Ticket_Rule doing anything kind like this?