Disabling the customize Emails?
We were using the pre-built email on events function to update users of any changes made to their service desk tickets, however we found these alerts using the $change_desc would be really cluttered with useless information and could take up to 3 minutes to be received by the user.
I have recently been writing a query in MySQL that sends the updates instantly which uses the NOTIFY_USERS field in the HD_TICKET_CHANGE table.
The only issue with this is there doesn't seem to be any way to disable the email on alerts, without un-ticking the comment ticket boxes which also seems to have the role of populating the NOTIFY_USERS field.
Is there a way to disable the automatic email function and still allow Kace to populate the NOTIFY_USERS field?
Thanks in advance