Difficulties with AdminUI becoming unavailable looks to be caused by rogue backup at 2:00AM.
Last night and the night before last I had some difficulty with KACE's auto-update and backup features. At about 2:00 AM our web GUI became unresponsive and wouldn't load and our KBOX's HDD and CPU activity skyrocketed in our VMWare.
Today looking at the logs we noticed this:
[Thu Oct 11 02:01:38 CDT 2012] [notice] BACKUP: Begin KBOX Backup...
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: Stopping webserver...
[2012-10-11 02:01:38 -0500] KBOX [info] Inventory received after 4459 seconds, but inventory interval is 7200. (MA300255-D 184.108.40.206 6CA0044F-3F1E-4087-AF97-65F1493B9EA5)
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: Processing uploaded files...
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: Processing Entire Database...
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: DB Maintenance Complete.
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: Starting webserver...
[Thu Oct 11 02:01:38 CDT 2012] [notice] Backup: Complete.
Last night was a late night, we were deploying our software all over the east coast, while the logs indicate that the backup was complete at 2:01 AM AdminUI (and all KACE management services, like inventory, file syncs and scripting) was not available for ~45 minutes. Between 2:01 and 2:45 we were completely KACE-less, our file syncs were messed up and a script that was verifying the receipt of our software on 100 or so computers was interrupted.
I looked at our backup settings and they are as follows:
K1000 Backup script schedule
Run every day at: 0:00
We need our KBOX to be fully functional throughout the night when we are deploying our software, it can't be backing itself up, or downloading updates, it needs to be completely devoted to making sure that scripts are getting run and file syncs are happening.
Is there a way I can disable all auto-update and auto-backup features? Let me know if I can give you any more log information, I've been looking pretty hard for an answer and am waiting on a response from support.
And, thank you for your time :)