Where can I find information on setting up ExpertAssist so that I can have remote (travelling) users log support requests?

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I don't think ExpertAssist is a tool for logging support requests. It is a tool for remotely doing the support once a request has been made.

 

Once it is deployed to clients, you can connect to port 2000 on them (http://clientname:2000) and do all sorts of things, including remote-control.

 

For creating workorders a different tool will be needed, there are several ones around at various price options.

 

I hope that helps

Mark

Answered 09/06/2013 by: mbutler532011
Yellow Belt

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