I currently have two software packages I'm trying to deploy that appear to install successfully (via Altiris Deployment Solution) but when you check the computer it was pushed to nothing is installed. The only way I've been able to successfully install the software is to run it manually on the computer. I've tried installing with a service account, copying the files to the computer first then installing, different switches, with no lock. Has anyone come across this and know a possible workaround?

The two packages are Macess Pixel 3.3 and VanWrite Sentence Aerobics.
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Sounds a bit like the packages are attempting to install to the system account. Have you tried adding ALLUSERS=1 to your msiexec command line?
Answered 04/19/2010 by: Jsaylor
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Yes I did. Also forgot to mention that the files are copied down to the machine but no shortcuts are being created (have to run the exe directly from the installation directory) and application is not showing up in Add/Remove programs.
Answered 04/19/2010 by: markspinner
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Why dont you write VBS to kick off the installation. And try to capture the install log if you exe has the provision.

That way it will be easy to find out the problem.
Answered 04/19/2010 by: WSPPackager
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That's another indication that the program is not being installed to all users, but instead to the system account. You should log the installation (use "/l*v c:\app.log" if you don't know how) and see if anything is deleting the ALLUSERS property, or if any other obvious errors are occurring.
Answered 04/19/2010 by: Jsaylor
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Why dont you write VBS to kick off the installationForgive me, but how would that help? Does VBScript have magical powers that a normal command line doesn't?
Answered 04/19/2010 by: VBScab
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I logged the installation as suggested but not sure exactly what to look for. Did a search for "error" and came back with a few errors but not 100% sure if any of them are causing the application not to install correctly.
Answered 04/20/2010 by: markspinner
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Search for 'Return value 3' and post the dozen or so lines above and below the line with that text. Please use the CODE tag when posting log files and other lengthy text.
Answered 04/20/2010 by: VBScab
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I've scanned the whole document and was able to find a few different returns values (0,1,2) but not 3.
Answered 04/21/2010 by: markspinner
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Mark,

can you have a look at your shortcuts table, check which directory the shortcuts get installed to and which component it's linked to.
Then check these directories, make sure they don't get set at install time by a custom action or something along those lines.

that's also where a verbose log (/LV*) will come in handy to monitor any changes made.
Also, are you sure it's the package and not some deployment setting in Altiris?

Rgds,

Pieter
Answered 04/21/2010 by: pjgeutjens
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