Deploy Adobe Reader 9.3 or 10.1 on systems with Acrobat 7.0 and being returned an via the MSI that was customized (I used an MST as well) and was able to deploy the package to numerous other systems successfully. A number of systems are returning "Setup has detected that you already have a more functional product installed. Setup will now terminate"; this only appears when the install is run via the executeable.

I tried the 9.3 install but when that failed I tried 10.1 and was returned the same dialog box.

The installation via MSI returned no errors. The SMSTS.log file returned the following: "Fatal error during installation. (Error: 80070643; Source: Windows)"
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Don't quote me but I don't think any version of Acrobat Reader will uninstall the full version of Acrobat, i.e. the one which creates PDFs. If you *really* want to do that (which your users will probably NOT appreciate...), you will need to create a deployment task - how depends on how you deploy your apps - to uninstall Acrobat first as a pre-requisite.
Answered 08/08/2011 by: VBScab
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The onlly issue I see is this distribution went through without any issues to computers that had Adobe Acrobat Standard also and I can't remove professional edition and replace with reader. Is it possible that a newer version of Reader was installed and is not showing up in Add/Remove or on the desktop or file system?
There has to be a way to circumvent this problem. :-(

Thank you for the feedback.
Answered 08/08/2011 by: Ronnonf1
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What did you use to create the MST? If you used the packaging tool from Adobe, I believe it has all of the settings to handle this exact scenario
Answered 08/09/2011 by: jmaclaurin
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Yes the customizing tool from Adobe was used to create the MSP and MST files.
Answered 08/09/2011 by: Ronnonf1
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By design, Reader will not remove Acrobat ("a more functional product"). If you really want to remove Acrobat and replace with Reader, you have to handle that yourself by uninstalling Acrobat ahead of time (note that you have to reboot after uninstalling Acrobat). Ideally, though, you should be upgrading your Acrobat users to the newer version of Acrobat, unless they don't need it anymore.
Answered 08/10/2011 by: mazessj
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I am not trying to upgrade the version of Acrobat but install Reader that works.
Answered 08/10/2011 by: Ronnonf1
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"Must...stop...hitting...head...against...wall..."
Answered 08/11/2011 by: VBScab
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As per the Enterprise Admin Guide:

2.1.2 Installing Reader and Acrobat on a single machine
Prior to 10.x, Adobe does not recommend or support having both applications installed on the same
system. Ideally, Acrobat should be upgraded to the latest version and used as the default viewer since it
provides the best performance and security. If you do deploy both applications, the installer sets
Acrobat as the more functional of the two applications as the default PDF viewer. If the Acrobat
application is an early version such as 5 or 6, opening PDFs can be significantly slower than with Reader.
For 10.0 and later, the product allows the user to specify the default PDF handler on first launch.
Alternatively, admins can preset that choice via a registry/plist preference. The
DisablePDFHandlerSwitching preference in HKLM cannot be changed by a user without
admin privileges.


Since your environment does not support "dual" installs as per adobe I would try and avoid it.

If you must there probably is a condition or CA that is causing the error, look through those. Though test VERY VERY thoroughly, since its not supported, have no clue what the results will be. Test install reader, then acrobat. Test install acrobat then reader etc etc etc.

FYI the CA is OlderOverNewerAbort

FYI #2... Removing that CA is against Adobe's redistribution license.
Answered 08/12/2011 by: dandirk
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ORIGINAL: VBScab

"Must...stop...hitting...head...against...wall..."


The keyboard is softer...
Answered 08/12/2011 by: jmaclaurin
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