Hi,

I have an issue with Dell control point connection manager application.
I am getting an error connected to Dell Control Point Connection Manager Service.

"Currently Unable to communicate with Dell Control Point Connection Manager Service. This application will now exit. Please contact your IT department or Dell customer service for further assistance"

I am running the service as an administrtor, so it should not be an permission issue. I have tried to check in eventvwr but was getting below message:

The description for Event ID ( 0 ) in Source ( SMManager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: SMManager info: 6, SetServiceStatus.

It would be great if some one could help me on this.


Thanks,
Swasu
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Answers

0
Hi Swathi

Please check if you have same behaviour with source.
Contact your cubemate. This issue is faced recently.
Answered 04/22/2010 by: mekaywe
Brown Belt

Please log in to comment
0
Hi Mekaywe,

The scneario is different here. The issue you are pointing got resolved once the description to the service is added, but this service has the description present in it but is still throwing the error and even the eventvwr messages are not helpful.

The case is random here, I am not getting the error for the first time and when I log off my machine and log in I am getting the error. Once I say "OK" to the error and relaunch the application I am not getting the error.

This is happening even with the source.
Answered 04/22/2010 by: swasu
Yellow Belt

Please log in to comment
0
I'm not sure, but have I mentioned a program called ProcMon before?
Answered 04/22/2010 by: VBScab
Red Belt

Please log in to comment
0
I'm not sure, but have I mentioned a program called ProcMon before?

ProcWho? [;)]

If only there were some sort of program to search the internet.. maybe then I could find out what that ProcThingie is...
Answered 04/22/2010 by: pjgeutjens
Red Belt

Please log in to comment
0
Hi Swasu,

I have gone through some forums but i didnot understand the concept.I would like to know the details of /AUXSOURCE= flag , if you know some info regrading this can you please share.

Thanks,
R.Joseph.
Answered 04/28/2010 by: joseph
Orange Belt

Please log in to comment
0
Hi Joseph,

Even I am not clear about /AUXSOURCE=flag..
As per my understanding if a saved eventlog is opened from a different machine, some registries or components may not be available to display the message clearly. In those scenario if we used the option /AUXSOURCE=flag we could get a clear message.

I am not sure if my understanding is correct or not. It would be gr8 if someone who has better knowledge on this explains..

Coming to my scenario, I am checking the message in the same machine where i have instlled my application, but still I am unable to view the message clearly [&:]
Answered 04/29/2010 by: swasu
Yellow Belt

Please log in to comment
Answer this question or Comment on this question for clarity