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Is there anyway to remove an email from a ticket or comments that get posted to the wrong ticket?
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Using custom ticket rules, yes... however, Dell KACE would advise against it since you'd be performing DELETE commands on your database.
Answered 03/06/2012 by: airwolf
Tenth Degree Black Belt

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I understand....I was hoping there was an easy command I could run---or an option I wasn't seeing as Admin. I know I can delete the whole ticket, but I have that option disabled. I just want to remove an email that was sent to a ticket that doesn't belong there---and throws the whole ticket out of kilter.....I will just add a comment to disregard that particular part of the ticket.

Thanks anyway!
Answered 03/06/2012 by: TexasRose
Orange Senior Belt

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You could make it an "Owners Only" comment - that would at least hide it from users/customers. Unfortunately the only way to delete a single comment is by way of a custom ticket rule.
Answered 03/06/2012 by: airwolf
Tenth Degree Black Belt

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