deleting categories in service request.
I want to be able to delete certain items. Can I delete I need a technician to fix: hardware: barcode reader . WE are trying to clean and re-arrange ticket layout.
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Posted by:
chucksteel
7 years ago
You can't delete a category if there are tickets assigned to that category. You will need to find the tickets with that category and change them to a different one. If you have a lot of tickets then I would recommend using a rule to change them for you.
