Custom View for all tickets associated with a Manual User Label and Custom Rule
I have created and populated a Manual Label called "ServiceDesk VIP Users".
I am trying to create a Custom View for all tickets associated with a Manual User Label as well as also trying to create a Custom Rule that when a ticket comes in from users in this label, that it automatically assigns a "High" status and sends an email to an interested party email address.
Can someone please advise on the best way to accomplish this? Am i on the right track with the Manual Label?