Custom Ticket Rules Not Working in One Organization
We have a K1000 appliance on version 5.5 that has multiple organizations that use the system. Based on a ticket submitted, one particular organization is having issues with the custom ticket rules that have been setup. The organization has several queues and the ticket rules just stopped working last week sometime. As far as I know, the custom ticket rules in the Default organization are working correctly. Has anyone had an issue like this one?
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