K1000 Custom Ticket Rule for moving tickets between queues
I am trying to create a custom ticket rule to move tickets between queues depending on the category the ticket is saved as. Since my exposure to SQL is limited overall, I found a link (http://www.itninja.com/question/custom-ticket-rule-to-change-queue) from 1/2013 but when I try to use it as the template, it gives me an error as if I am using the incorrect syntax and I am guessing that this may be due to the fact that our appliance is at v5.5.90545.
Any help would be greatly appreciated. Thank you all.