Okay I've been given the task of creating a custom report that will display all tickets that are 14 days or older. Sorted by Ticket#, Submitter Name, Technician/Owner, Date created, Location, Due date and Status. I have no idea how to do this.
Answer Chosen by the Author
Are you reporting from the correct Queue? The code above is looking at Queue_ID = 3, this may not be right for you. Go to Servicedesk in the console, Configuration and then Queues. Hover over the queue you want to report on and the Queue ID will pop up in the bottom left.
The edit the code above with the correct ID
Answered 10/08/2015 by: Hobbsy
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