Hello -   We have the K1000 Appliance at version 5.3.53053 and our clients at KBOX Agent version 5.3.53177.  We have the following custom inventory rule created to return a registry value.  It is working fine on Windows XP devices but not in Win7 x64:
RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Hard Disk, ProductName,TEXT) AND RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Hard Disk, ProductVersion,TEXT)
The correct supported OS are choosen - any idea why it is not working?
Any info greatly appreciated.

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I believe that KBOX agent is a 32 bit application and it looks inside HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node for 64 bit machines. If you want to locate it outside then you can try HKEY_LOCAL_MACHINE64\SOFTWARE\Encryption Anywhere\Hard Disk, ProductName, TEXT) which forces it to look outside. But this is only applicable to HKLM. This should work.

Answered 07/19/2012 by: PoojaMehta
White Belt

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Do those keys exist on your x64 machines?

Answered 07/19/2012 by: dugullett
Red Belt

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