So I'm testing the latest agent, and I've lost all of my custom inventory except one. I still have 5.3.53177 machines running these correctly.

Examples:

 

ShellCommandTextReturn(cmd.exe /c type C:\PROGRA~1\WinMagic\SecureDoc-NT\UserData\sdjob.log) 

RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Group Policy\State\Machine, Distinguished-Name,TEXT) 

RegistryValueReturn(HKLM64\SOFTWARE\UTSW\Managed Workstation, WorkstationType, Text) 

RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer,Version,NUMBER) 

RegistryValueReturn(HKEY_LOCAL_MACHINE\SYSTEM\UTSW,Greaseboard,TEXT)

This is the only one that is working. 

RegistryValueReturn(HKEY_LOCAL_MACHINE\SYSTEM\Setup,CloneTag,TEXT)

When checking the logs all I see is a syntax error. Not sure what the error is though? I thought at first it was a space issue, but after testing that they're still not working. Surely I can't be the only one seeing this?

Error Log:

[Fri May 10 08:49:48 2013] [CDeployController::ExecuteCustomInventoryRule] issuing rule [RegistryValueReturn(HKEY_LOCAL_MACHINE\SYSTEM\UTSW,Greaseboard,TEXT) 

;] 

[Fri May 10 08:49:48 2013] [parser] syntax error line 1, at token [RegistryValueReturn(HKEY_LOCAL_MACHINE\SYSTEM\UTSW,Greaseboard,TEXT)] 

[Fri May 10 08:49:48 2013] syntax error --- { 

RegistryValueReturn(HKEY_LOCAL_MACHINE\SYSTEM\UTSW,Greaseboard,TEXT) 

 

 

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4

There's a bug in 5.4 that if one rule has a syntax error, the ones that come after it fail even though it's a correct argument.  It's fixed in 5.5 which is due later this year.

This might help: http://www.kace.com/support/resources/kb/article/Custom-Inventory-or-File-Synchronization-Stops-Working

Answered 05/10/2013 by: jknox
Red Belt

  • That looks about right. That would explain why the one was working. There was a custom rule that was looking for FileExists that was running right after my only working custom inventory. Looks like after it was corrected, and another update ran it's working.
    • One other thing. Shouldn't this work? It's throwing up an error.

      FileExists(c:\windows\fonts\ocra.ttf) OR
      FileExists(c:\windows\fonts\ocrb.ttf)
      • Offhand, I'd say both arguments probably need to be in the same line separated by the OR statement.
      • You're on a roll today. That's what it was. You should take the rest of the day off.
      • Line breaks should work if you're running 5.4.76847/5.4.76848 server and 5.4.10622 agents. CIRs are still finicky though (especially with white space), so I'd recommend keeping everything on one line for simplicity's sake.
  • The syntax errors in that log elude to an issue with trailing white space. CIRs don't like extra white space. There is a bug that causes all rules to fail after the first failure, but I'd have to see the full log to determine if that is the case in this situation.
    • That's what it was. With 160 of them it's hard not to fat finger. I've got them corrected, and everything is working now.
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2

cut and pasted your one in and works fine.

RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer,Version,NUMBER)

others are also comong in

Answered 05/10/2013 by: SMal.tmcc
Red Belt

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1

I have 5.4.10622 auto updated to ours and these are the custom entires I have and they are all working

FileExists(C:\Program Files (x86)\Microsoft Office\Office14\winword.exe)

ShellCommandTextReturn(c:\windows\system32\wbem\WMIC.exe PROCESS where (commandline like "%%AppDat%%") get commandline)

FileExists(C:\Program Files\Dell\CCTK\X86\f13pwok.txt)

RegistryValueGreaterThan(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer, svcVersion, 10.0)

RegistryValueEquals(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer,svcKBNumber,KB2809289)

Answered 05/10/2013 by: SMal.tmcc
Red Belt

  • I will try RegistryValueReturn(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer,Version,NUMBER) and let you know what happens
    • Yeah when I downgrade back to 5.3.53177, and force an update they all show back up. Very strange.
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