I have created a separate queue in our service desk to track our purchase orders for the IT dept. I modified the title field to show the Vendor and created Custom_1 as 'user modify' to input the PO number and Custom_2 as 'user modify' to enter the dollar amount. I then modified the ticket list layout to include these two fields, so I can see all the information in the ticket list. The problem, however, it that the two custom fields are blank and don't show the data entered into these fields on the ticket list.

Any suggestions?

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This is a known bug that is supposed to be fixed in the next server release... which was due out a few weeks ago.
Answered 07/06/2011 by: airwolf
Tenth Degree Black Belt

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There is also a server minor update that you can request from support in the mean time. If it is not needed asap, I would wait for 5.3
Answered 07/06/2011 by: nshah
Red Belt

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