Custom Email Ticket Creation Acknowledgement Email in KACE Service Desk
We are about to implement the KACE Service Desk in our organization. I am having trouble understanding the logic behind having the "Email Ticket Creation Acknowledgement" be so generic and just redirect you to log back into the kbox. I'm trying to get the email ticket creation acknowledgement to display all of the info about the ticket that was created. For example the problem, impact, category, my custom fields (site phone number), etc.Reason being if I am on the road and need to follow up I can pull up the ticket created email and have the phone number and all the ticket info at hand without having to log into the kbox.
How can I get the query behind this hyperlink on an open ticket (I need to paste the query in the Service Desk Email Customization page:
So my Ticket Creation Acknowledgement email looks like this: