Hi,
With Adobe Application Manager Enterprise, I've made a msi of CS5 WebPremium. Installation of this package works fine, but uninstalling not.

I use the command:
msiexec /x <app_name.msi> /qn
Also tried:
msiexec /x <app_name.msi> /quiet
But both of them do not work.
When you start the command. You can almost simultaneously see a new entry in de Application Event log which says: Installation Fail.

Then I started msiexec with logging on and it gives me the well known sentence: This action is only valid for products that are currently installed.
I know that the msi generated by the Adobe Application Manager is not installing itself, because it's starting the setups/msi's of the programs within the suite, but because it is made by the application manager, I expect the MSI to be able uninstalling the whole suite. According to the manual of the application manager it should work this way.

Anyone a solution?
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I suspect that the app was installed using the 'Only for me' option (or as a user-based push by Group Policy deployment) and with a different account to the one you're trying to uninstall with.
Answered 09/20/2010 by: VBScab
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try

msiexec /x <ProductCode of the MSI> /qn
Answered 09/20/2010 by: pjgeutjens
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In the Adobe Application Manager Enterprise Edition I cannot see the option "Only for me".

Sorry I didn't mention that I already tried msiexec with the productCode which I found in the Registry under the Uninstaller key.
Answered 09/20/2010 by: robertocloock
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That option would be in the resulting MSI.

What value do you have for the ALLUSERS property in the log?
Answered 09/21/2010 by: VBScab
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ALLUSERS=1
Answered 09/21/2010 by: robertocloock
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That blows that theory clean out of the water then!

If it was me, I'd be using ProcMon to determine how it is that the machine thinks the product isn't installed.
Answered 09/21/2010 by: VBScab
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Hi,

I am having a similar issue here. I apologise if I am hijacking this post but I figure if I can figure out my problem maybe the OP can figure out theirs or other people.... and vice versa etc.

We use sccm to deploy CS5 Design Premium MSI created with the AAME. it installs great. Problem is we now want to remove it. I thought simply getting the product code from the registry uninstall key would work running a msiexec /x [PRODCODE]

This doesn't work :(

I then tried wmic product where name="Adobe Design Premium FULL" call uninstall

which I am guessing just runs the same msiexec /x [PRODCODE] this fails too with 1603 exit code. This exit code is apparantly FATAL ERROR.... anyone want to revive this post with some comments/suggestions?

Cheers
C
Answered 07/27/2011 by: d4rkcell
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As ever, you need to take a verbose log of the uninstall to determine which step is causing the error.

Look through the log for the text 'Return value 3.' The few lines above the line containing that entry will point to the action which is in error. If you're unsure, post the dozen or so lines above and below the log here and someone will take a look. Remember to use the CODE tag when posting log content (or any other lengthy text) here.
Answered 08/04/2011 by: VBScab
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This is what I was able to do.

Created [PackageName].msi with a [ProductName] using Adobe Application Manager Enterprise.
Used the [PackageName].msi to install the [ProductName] on a test computer.
Opened the registry and browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
Search the for key with the [PackageName]. Do not use the [ProductName].
Used the uninstall string from this key to perform the silent uninstall.

Hope this helps.
Answered 08/15/2011 by: freewill0078
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CS5 & Adobe Application Manager Enterprise


I solved the problem myself. Here's what I did.

1- Install Acrobat X
2- Install Adobe CS5.5 Web Premium.msi using this command line:
msiexec.exe /i "Adobe CS5.5 Web Premium.msi" /qn REBOOT=ReallySuppress

In other words I removed everything from the command line except the REBOOT property.

Thanks anyway for the help
Answered 08/15/2011 by: backlashforblow
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