Is there a way to create a seperate Knowledge Base for each que within the K1000?  Is there a way to remove the "KB article lookup" feature from the ticket interface?

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  • You can't create ones for different queues since they are all created under one Helpdesk. You could create labels and only make certain articles available for the USERS that are allowed to create tickets in that queue. ADMINS would be able to see everything.

    You can't hide the drop down that lets you look up the kb article unfortunately. At least no way through the GUI.
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At this time there is no way to setup a separate KB for each queue. You can restrict who can view KB articles by user label, but that is as close as you'll be able to get. There is also no way to remove the "KB article lookup" from the ticket interface, unless you get professional services involved. You can contact for a quote on pro serv.

Answered 09/04/2013 by: erik.ragan
Senior Yellow Belt

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