I have TOO MANY queues in my service center drop down ("New", and "New Ticket From Queue"') and I wanted to know if I can compartmentalize (group) them into one tab that leads to a sub menu.For example, I have a client that has 16 sites. ALL of those sites are listed in the queue new ticket drop down menu.'l;
 I don't want to hide any queues because they are live, but at the same time I would like to tidy it up a bit. Any comment, tips or suggestions? Is this even possible to do?

Thoughts please.

With Earnest,

A Desperate Tech
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There isn't any functionality in the appliance to do this. Professional Services might be able to make this change (for a fee). You can also try submitting your suggestion to the User Voice forum.
Answered 01/07/2016 by: chucksteel
Red Belt

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