Hello everybody, I would like to know what procedures to make the configuration of the queues and the service desk processes.

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This is a great write-up by jverbosk: http://www.itninja.com/blog/view/k1000-service-desk-setup-tips-things-i-have-learned

Answered 02/13/2013 by: jknox
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  • Agreed a must read
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If you haven't already please read the service desk guide which can be found by clicking on the green circle with the question mark in it.  Also you may want to watch the KKE's on the helpdesk found here.  http://www.kace.com/support/resources/kb/article/Kace-Kontinuing-Education-Training-Session-Schedule

Answered 02/13/2013 by: Timi
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