conditional "required" field in Service Desk
SQL is fairly new to me and I am struggling to flag a field as "required" if another field has a certain value.
For example, if a certain field is set to Yes, then this field has to be set to "required" before saving the ticket.
I hope my question make sense. :)
Answer Chosen by the Author
You can't mark fields as required based on other fields, unfortunately. The best solution in this case is to create a rule that if fieldA has a certain value and fieldB is blank then email the user to ask them to fill out fieldB. In our case I have this rule set to email the submitter every 15 minutes (that's how often the rule runs). This has the effect of making them fill out the field regularly.