Conditional/Dependent Fields Within A K1000 Ticket?
I don't know if this is a feature or not, but is there a way to create conditional fields within a ticket?
For example, we have a queue for employee onboarding. The details on each employee ticket differ depending on location [e.g. they are based in the US and have one set of required information whereas employees in EMEA would have another). Right now I have all of the possible options present with none required, but this presents a clutter issue as well as certain fields being skipped.