Our K1000 is divided into two Organizations, I have one computer that will not provision into the correct org. It was originally provisioned in the “wrong” org before we split the Kbox into the two organizations.

I removed the agent and deleted the asset from the “wrong” org and then reinstalled the agent from the correct org but the computer still shows up in the wrong org.

Any help would be appreciated,

- Hamilton
Answer Summary:
You can redirect a computer to a different organization. For example, a computer checks into organization A. You can redirect that computer to organization B. The next time the computer checks in, it will check into organization B. To redirect computers 1. In the Organization menu, click System. 2. Click Organizations > Computers. The K1000 Computers page appears. 3. Click the check boxes for the computers that you want to redirect. 4. Select the appropriate organization name under Change Sync to Organization, from the Choose Action menu, to redirect the computers to the appropriate organization.
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I haven't used a multi-organization box, but I'd try clearing the HKLM\Software\KACE key in the registry. Also delete the C:\Program Files\KACE directory. The old organization is probably in a config file or registry key somewhere. I'd also delete any old records of that machine from KBOX inventory before installing the agent in the new organization.
Answered 08/12/2011 by: airwolf
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Hamilton,

What are you using for an org filter?

Does the machine show in the correct org when the filter is tested?
Answered 08/12/2011 by: dchristian
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Hey guys, thanks for the quick replies.

David,

I do have org filters setup but they don't seem to do anything. (I am filtering on IP Address (org1: 10.18, & org2 10.19) since the two companies are on those address ranges.) I had it set to 10.18.100 prior to today and there were servers showing up with IP Address 10.18.129.xxx. So if the filter was working, I wouldn't expect to see them.

I'll give Andy's suggestion a try and report back...
Answered 08/12/2011 by: HMcWhorter
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If you go to

systemui -> organizations -> computers

What happens when you test the filters?
Answered 08/12/2011 by: dchristian
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OK, well that's pretty weird, the total number of computers is 117.

When I test the filter "IP Address Contains 10.18 it shows 112 computers it should be 73.

When I test the filter "IP Address Contains 10.19 it shows 2 computers it should be 44.

Edit: Just to be clear, when I test the filter "IP Address contains 10.18" it shows computers with the address range of 10.19.xxx.xxx
Answered 08/12/2011 by: HMcWhorter
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Once a computer is in the wrong ORG you have to either delete it or move it manually. It will not obey the filter after it is assigned to an ORG.

As for the filter showing odd results. When you say "contains" you are doing two things:
1) The string is interpreted as %10.18% (where % is a SQL wildcard). So that mean 10.19.110.18 would match. Perhaps you want to use "begins with 10.18."
2) It may be searching all NICs on that machine and not just the current IP

Lastly, if I recall correctly there is a bug with filters that was corrected in 5.3. I don't have that information handy at the moment
Answered 08/13/2011 by: GillySpy
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Thanks Gerald,

I tried deleting it but when I reinstalled the agent it went back to the wrong org...

You mentioned I could "move it manually" can you explain in how?
Answered 08/13/2011 by: HMcWhorter
Orange Belt

  • From what I remember it had to be changed to the other org manually. I have had to do this on occasions.
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Redirecting Computers
You can redirect a computer to a different organization. For example, a computer checks into organization A. You can redirect that computer to organization B. The next time the computer checks in, it will check into organization B.

To redirect computers
1. In the Organization menu, click System.
2. Click Organizations > Computers.
The K1000 Computers page appears.
3. Click the check boxes for the computers that you want to redirect.
4. Select the appropriate organization name under Change Sync to Organization, from the Choose Action menu, to redirect the computers to the appropriate organization.
Answered 08/13/2011 by: warmep
Second Degree Green Belt

  • This worked for my computers. Thank you. Can you help me define a filter for my users? It's not intuitive to me how to do it and I haven't found the answer here yet.

    I did find something in the Admin manual about changing the Organization for each user but one field that is required idfor me to use the password that they use to log on to confirm the change. I don't have that information.
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Well, that couldn't be much easier... and it worked too.

Thanks for all the help.

Oh, one thing, now I have two entries for this computer. One that shows disconnected and the new one in the correct org that shows connected.

Edit: OK, I just deleted the old entry from the old org and it's gone...
Answered 08/13/2011 by: HMcWhorter
Orange Belt

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Moving the computer to a different org wouldn't create a duplicate entry.

The problem typically comes on machines that have more than one network interface and switch frequently and quickly. For example, a user pulls his laptop out of a docking station effectively switching from the ethernet adapter to the wireless adapter (new MAC and new IP). If the AMP connection on the ethernet connection does not terminate quickly enough then the connection over wireless will look like a concurrent connection by the same KUID. The K1000 will disallow this concurrency and ask the agent to go and get a new KUID.

http://www.kace.com/support/kb/index.php?action=artikel&cat=3&id=673&artlang=en
Answered 08/13/2011 by: warmep
Second Degree Green Belt

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OK, I'll lookout for that.

So far it seems to be behaving itself...

Thanks again for your help.
Answered 08/13/2011 by: HMcWhorter
Orange Belt

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warmep moving a computer to another ORG does create a duplicate of sorts. When you look at the computers list from the system org you will see one in the old org and one in the new org. You will need to delete the one you do not want hmcwhorter.
Answered 08/15/2011 by: GillySpy
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Thanks for all the help everybody!

The computer is in the correct Org and the "duplicate" is gone...

- Hamilton
Answered 08/15/2011 by: HMcWhorter
Orange Belt

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