I have a workstation (Windows XP Pro, SP3), that I've been on and have seen that it needs 37 Critical updates.  When I run a Windows Updates "Detect" in Kace 1000, this machine is shown to not need any updates.  The detect was done for All Updates.

Admittedly I'm new to this, but other machines seem to be updating just fine under the same Patch Schedule.

Do I need to worry about the Windows Update version on the workstations?




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I'm not sure if it's relevent in the 5.4 SP1 version, but you need to be subscribed for Microsoft patches. Also you need to have the OS you're trying to patch selected for your subscription as well. Check this by going to Security Tab > Subscription settings. Let me know how you come out.

Answered 04/10/2013 by: GeekSoldier
Red Belt

  • Looks like this pushed me in the right direction. During training several Labels were created for updates. I've strayed from that setup and didn't get the new Patch Labels in the Subscription Settings. Thanks for the nudge.
    • It can be a bit of a process, but if you look at patching similar to aligning scopes you'll get it right every time. Good luck!
  • Looks like this did the trick. Thanks everyone for the help.
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What version server/agent are you using? Is the machine part of the label that you added under machine selection? Depending on your subscription settings it could be possibly searching for every single patch which could take a while. Can you try adding an individual patch label to detect.

Once you run the schedule you should see a "lm.detection.exe" running in task manager. Is this showing after you run the schedule?

Answered 04/10/2013 by: dugullett
Red Belt

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Did you apply the new hotfix that was released on 4/3 that may address this issue? There is a link on your home tab in the kbox. I believe it is item #1 in the latest new section. 

Your server version should be 5.4.76848 after the hotfix. 

Answered 04/10/2013 by: nshah
Red Belt

  • That patch is for Linux machines not for XP machines. BTW I'm having similar issues and have opened a ticket with Kace to resolve. Sent in KaptureState, Microsoft Update Screen Grabs, and MBSA report.
  • It addresses other issues as well, not just the linux

    K1-12577 Agents detect patches as needed but do not deploy the patch

    Cause: K1000 server version is 5.4.76847 (5.4 SP1) and the agents version is lower than 5.4.10622 (5.4 AP1); this affects agents 5.3.x (5.3 GA) and/or 5.4.5315 (5.4 GA) agents in your environment when using the patching feature of the product.

    Workaround: If you do not want to apply the hotfix you can upgrade all of your agents to 5.4.10622, or only patch systems at that agent version.
    • All my agents are at current version so that does not apply.
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also be aware, that there is no real SP3 for x64 Win XP!

so if you updated to the "Microsoft SP3" this could happen

Source: http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

Answered 04/10/2013 by: Nico_K
Red Belt

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I'm also having the same issue.  XP machines are not patching.  Opened ticket with Kace Support.

Answered 04/11/2013 by: petelanglois
Fourth Degree Black Belt

  • Did you try the patch mentioned by nshah? I have it applied to my system and I'm still patching Windows XP machines...
    • I'll wait until I hear back from engineering.
  • I know it says that it's a linux rollup, but it doesn't hurt to rule that out.
    • I don't like applying hotfixes that aren't directly for me as it introduces code that may be more harmful than good in my otherwise working environment.
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http://www.kace.com/support/resources/kb/news/54-sp1-consolidated-hotfix-for-2-patching-issues - For those coming into this with the same problem. This could be very relevant to the issues you're having.

Answered 04/11/2013 by: GeekSoldier
Red Belt

  • If you're on Linux it mentions nothing about XP. All agents here are the current version
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