Computer Management Best Practices
I work for a Big10 university and manage the K1000 & K2000 for campus.
We started using Dell Kace on a voluntary basis about a year and a half ago. We currently manage about 7,000 systems both directly and indirectly (we let depts use the tool to manage their own systems if desired). We recently partnered with our Procurement Dept on a new, more tightly controlled software distribution process whereby we use the Dell Kace system to manage deployment. This new process has been met with loud feedback and concerns from faculty/staff over having a client installed and privacy rights, etc. To that end, we are working on a document for our Faculty Senate that outlines what our peers are doing in this area and would appreciate any quick feedback you could provide on the subject:
1. Are you using a centrally managed enterprise desktop management solution (eg. BigFix, Altiris, LANdesk, Kace, SCCM)?
2. If so, is it mandatory or an opt-in service? How big is your deployment (rough % of systems being managed? Can you share your policy or document that describes the process?
3. Are users or depts billed for the service?
4. Any problems with faculty and privacy concerns with a managed deployment? If so, can you briefly describe the campus approach to your solution for these concerns?
Thank you for your feedback!