KACE Product Support

I have a very strange issue happening...I am trying to import a computer and I have the IP address of the machine and the machine name (ZIN572) when I provision that IP it succeeds but the machine does not show in inventory. When I look at the information on the provision it shows the machine as being a totally different machine name (ZIN087) and that machine does not show in inventory either in fact that machine (ZIN087) does not exist on our network any longer. I'm really at a loss for how this could be happening. I physically went to machine ZIN572 and checked the IP and it was that IP address I did a release/renew and it just gave me the same address and the machine does not have a static address. I tried restarting the KBox hoping it would clear up the issue but it did not. Is there a way I can remove the ZIN087 machine from KBox when it is not showing in inventory but says it succeeded on importing?


Edit: I was able to run a manual provision using the hostname uninstalling the client on both the ZIN572 and ZIN087 then ran a manual by hostname provision of ZIN572 and it says it succeeded but it will not show up in inventory. I had the user reboot the machine and it still does not show. Any ideas on what may be the problem there?

Thanks!

Chris