Dear all,

do you know why when i install K2000 media manager on my laptop, my K1000 agent is uninstall -> in K1000 appliance  (message : my computer is not currently connected via AMP, it's normal K1000 agent is not connected)

in return when i reinstall the K1000 agent, my k2000 media manager is uninstall

Any clues?

Thanks 

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Community Chosen Answer

3

This is an issue that will be resolved in 3.5. As far as the details of why this is happening, I can only speculate a GUID has been mixed up somewhere. But as of now there is no fix so be sure to grab 3.5 and the new Media Manager when it is released in a few weeks.

Answered 02/06/2013 by: mpace
Red Belt

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1

I have installed the media manager on 32 and 64 Win OS's and Mac OS's with the k1000 client and have never seen that behavior. 

Answered 02/06/2013 by: SMal.tmcc
Red Belt

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1

Very strange behavior. Contact support. I also like SMal have installed on various OS's with no problem.

Answered 02/06/2013 by: Timi
Seventh Degree Black Belt

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1

Hey Guys,

If you open up the k2 media manager install ID via ORCA, You change the installer ID. This will allow it to install fine.

Answered 02/07/2013 by: Troy_Grey
Senior Yellow Belt

  • How do I open the install ID with Orca? I can open the MSI, but I don't find an install ID in the database for either install. The package code in the summary info is different from the media manager to the agent.
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