Questions & Answers
How helpful is this to you?
KACE Product Support
Is there a way to set tickets so they cannot be closed unless the submitter approves it?
[ + ] Show Comment
2 years ago
last edited 2 years ago
You could use a custom rule to force the ticket back open, but you would have to create a way for the Submitter to indicate that the ticket can be closed.
You could use one of the custom fields and create a drop selection for submitter to select "Close my ticket" and setup a custom rule for On Save where if this fields <> "Close My Ticket" set status to "Open" or whatever.
You could also use the same field and create a custom rule so that the ticket gets closed if they set the status to "Close My Ticket"
Keep in mind, the ticket owner can still change that field too.
There are no answers at this time
Answer this question
on this question for clarity
Don't be a Stranger!
Sign up today to participate, stay informed, earn points and establish a reputation for yourself!
How to I trigger 'On Ticket Save' rules after a ticket move?
Kace Client not updating (6.4.522)
Apply window 10 image fails when syspreped with "/generalize, /shutdown, and /oobe "
Trying to deploy an Adobe CC package to Mac, deploying to wrong directory.
K1000 Slowness In Inventory
Can K1000 detect the computer product number?
KBOX Trial is a 64-bit Virtual Machine
AppDeploy Repackager Download
K2000 Deployment Appliance Home Page
System Inventory Tool - Dell KACE™
K2000 Deployment Appliance Documentation
Secure Browser - Dell KACE
IT certification gives federal job seekers an edge
K1000 UserVoice Feedback Forum
ITNinja Feedback Forum at UserVoice
Dell KACE Koncept Series: K1000 General Settings
K2000 KBE Manipulator
KACE Native Imaging Toolkit K2000 v.3.4 ONLY
How TO: Track Windows and Office Product Keys
Get alerted before the Maintenance/ Warranty Expiry of any Computer using Kbox
Dell KACE M300 Asset Management Appliance, first new product in systems management for small business enables IT managers to spend less time managing, more time innovating
Managing Dell Servers with the Dell KACE K1000 and Dell Open Manage
Sysprep Creator Wizard 126.96.36.199