Close ticket by "non owner"
Hi,
Is it possible to close a ticket by a different technician than the one currently assign to the ticket ? Sometime we have a situation that some tickets need to be closed by a different technician that is not owner of the ticket. Is it possible for the "non owner" technician to close the ticket without triggering the "This closed ticket was updated by a non-owner..." ?
Thanks in advance for your help,
4 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
You will either have to adjust or change the rule so it doesn't trigger if a user has a certain label. That would require you to adjust or create a new ticket rule. - nshah 9 years ago
Thx again, - dtisoft 9 years ago