Change name of system rule generated ticket email?
Does anyone know if you can change the name of the "owner" of the system generated email so that when it sends it doesn't read:
----- Change by Unassigned at 07/02/2013 16:54:10 -----
We would like it to read "Help Desk" or even "System" , but unassigned is so vague and confusing to our users.
This is a rule based email that goes out after the ticket is closed.
Thanks for any assistance.
Summary is: Fee based professional services request from DELL KACE. Added this as a feature request on the KACE USER VOICE IMPROVEMENTS PORTAL http://kace.uservoice.com/forums/82699-k1000