Category Values in Service Desk
is it possible to use a custom variable in the category values list to pull from an asset list group? for example have a category of printer, would like the user to select the printer name that they are talking about from a drop down once they select printer from the list.
Community Chosen Answer
You shouldn't need it as there is an assets dropdown that you can make available for the enduser by chanings its permissions but you can add this to your custom category under Ticket Layouts and Custom Layouts
query:select * from Printers (assuming that is the table name)