I need some help with deploying Trend Micro. I have successfully pushed it to 20 PCs on our network but I have 27 that have failed. Here is the command im using to install the msi msiexec /i Trend32bit.msi /qn. I enabled debugging on a couple of the PCs and re-ran the deploy and I see in the kdeploy log the following error. 

[Fri Apr 05 10:40:03 2013] KDeploy    ----- Starting KDeploy.exe -----

[Fri Apr 05 10:40:03 2013] KDeploy called with params: -custominventory 

[Fri Apr 05 10:40:03 2013] KDeploy    custominventory processing 0 rules

[Fri Apr 05 10:40:03 2013] KDeploy    finished processing 0 custominventory rules, sending response

[Fri Apr 05 10:40:18 2013] KDeploy    ----- Starting KDeploy.exe -----

[Fri Apr 05 10:40:18 2013] KDeploy called with params: -fs -mi -fade=1 -notifyevent= 

[Fri Apr 05 10:40:18 2013] KDeploy    Fetching MI & FS info from server

[Fri Apr 05 10:40:18 2013] DownloadFile: Downloaded C:\Documents and Settings\All Users\Dell\KACE\downloads\979\Trend32bit.msi from http://k1000/packages/979/Trend32bit.msi Download speed: 8064.000000 bytes/second

[Fri Apr 05 10:40:18 2013]     DLPkgFrmKBOXtoKaceDLdir: KCopyFile from dlURL [http://k1000/packages/979/Trend32bit.msi] to [C:\Documents and Settings\All Users\Dell\KACE\downloads\979\Trend32bit.msi] ...

[Fri Apr 05 10:40:18 2013]     DLPkgFrmKBOXtoKaceDLdir: [http://k1000/packages/979/Trend32bit.msi] exit 5

[Fri Apr 05 10:40:18 2013] Local hash of file doesn't match expected: C:\Documents and Settings\All Users\Dell\KACE\downloads\979\Trend32bit.msi: 63ddfc648aa65448e00f6b61d555e836 (expected) !=551676bf4f88ffe19f88408dab3b80ed (found)

[Fri Apr 05 10:40:18 2013] KDeploy    PreprocessPackage: CHECKSUM FAIL, deleting local file: C:\Documents and Settings\All Users\Dell\KACE\downloads\979\Trend32bit.msi

[Fri Apr 05 10:40:18 2013] KDeploy    InstallSwitch (MI): package download failure, or missing 'full command' if MI is a .zip file

[Fri Apr 05 10:40:18 2013] KDeploy    ----- Ending KDeploy.exe -----

Any help here would be appreciated!
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Looks like the hash don't match and could be the reason why the installation isn't working. Was something changed with the installers. you customoized it and the uploaded it, then had to go back and redo it?

Are you pointing to an alternate download location and the file there has been changed?

Answered 04/05/2013 by: nshah
Red Belt

  • The installer never changed. The location never changed either. Some of the machines in the label successfully installed and some did not. On the ones that did not install the above log errors are what we are seeing.
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