I have a group of users that I want to make an admin for only one service desk queue.  We are using a few differnet queues for different departments.  

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What exactly do you mean by admin? I'm guessing you just want one group of people to have tickets assigned to them in a particular queue, and then a different group of people to have tickets assigned to them in another queue.

If that is the case, just make a label for group 1 and add users to it, then make a seperate label for group 2 and add users.

Then go into the Queue configuration and add those labels to the 'ticket owners by label' section.


Hope this helps.


Answered 08/13/2013 by: Kevino2010
Senior Purple Belt

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