We find users shut down the kace service manually and sometimes disable it. We would like to get notifications from the agent or Kace when that happens if at all possible. Thank you for any help.

2 Comments   [ + ] Show Comments

Comments

  • are your users admins on their machines?
    • yes unfortunately they have to be as they need to make system changes to perform their job dutys.
  • Have your boss notify your users that IT needs this service to run to do our jobs. Why can't things be this simple? The users who are worried about IT having any type of control of "their" computers are usually the ones doing things they shouldn't. Makes you want to find out what it is...doesn't it?
Please log in to comment

Answers

0

You would need some sort snmp cleint on the workstations that watch for services being disabled and would let you know that was happening.  The kbox just thinks the machine was shut down when the client quits talking to it.

With 3.6 they now support agent-less protocol also, so they may be a way to detect this with version 3.6. of when the box goes from agent protocol to agent-less. 

Provisoining running may also fix this when they stop the service, that you would have to test.

You could also create a scheduled task and place that on your machines that will check at a certain interval and start the service if it is not running.  But as an admin they could just delete this task once they figured that out.

You should do some testing to see if they really need to be admins, We have found 99 percent of the time we just have to give extra rights to files/directories/registry key sets and that lets user do what they need without being an admin.

Answered 06/05/2014 by: SMal.tmcc
Red Belt

  • I was afraid of that, SNMP is a good thought I will have to investigate that option via our open manage product. Thank you very much for your comments.
Please log in to comment
0

Not a clean way but you can write a batch file to check for the service being on, stopped, disabled...etc and turn it back on. Then put the batch file as a start up item. If your users are to savy you could use that to ensure that the service is always on. 

 

If they don't reboot alot, you could create a scheduled task to execute it daily as well. 

It would be nice if KACE password protected the uninstallation and added some service fault tolerance. 

Answered 06/09/2014 by: nshah
Red Belt

  • That is the problem we have our users are very technical, mostly developers, and find workarounds for just about anything.
Please log in to comment
0

Have you looked into creating a Notification in Kace?

You can schedule it to run every 15 minutes and email a list of all deiveces that are disconnected. You can customize it to specific OS or devices. 

 

Answered 06/10/2014 by: jfields
Purple Belt

Please log in to comment
0
In KACE Version 6.0, the KACE agent no longer appears in Add/Remove programs when you update the agent version to 6.0.
Answered 06/11/2014 by: KACE_Mary
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity