Software Deployment

The full message is as follows:

There is a problem with this windows installation package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

So I've now been able to search of this and it seems to be something to do with Windows Scripting needing to be re-installed.

Oh, and the version of Windows Installer it's running is 3.01.4000.1823.

Do you get the message from an error or from a condition from the LaunchCondition table?

I get the error when running the 'uninstall'. When I reply OK the uninstall reverses out and then I get a Fatal error occurred during installation error.

Thanks

Look in the old MSI and see if it's trying to run a vbscript/jscript custom action on uninstall, that should be a conditioned custom action with REMOVE~="ALL"
Can you run for example run a regular vbscript from the computer you're trying to uninstall the MSI from?

Do a verbose log during uninstall and see what exactly it is failing on.

I can't answer all your questions straight away because the install is being carried out a remote machine. However, I do have a copy of the verbose install log. It's too big to post on here but I think the offending part is:

MSI (s) (94:24) [23:18:04:359]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|inetpub|wwwroot|EquibookLite|bin|EquibookLite.dll 3: 2
MSI (s) (94:24) [23:18:04:390]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|inetpub|wwwroot|EquibookLite|bin|EquibookLite.dll 3: 2
MSI (s) (94:24) [23:18:04:421]: Executing op: ActionStart(Name=_0A3435DB_E9D6_4F37_8429_3F850DE127DB,,)
MSI (s) (94:24) [23:18:04:453]: Executing op: CustomActionSchedule(Action=_0A3435DB_E9D6_4F37_8429_3F850DE127DB,ActionType=1046,Source=C:\inetpub\wwwroot\EquibookLite\vbscripts\DeleteDesktopIcon.vbs,,)
MSI (s) (94:24) [23:18:04:484]: Creating MSIHANDLE (23) of type 790536 for thread 548
MSI (s) (94:BC) [23:18:04:500]: Creating MSIHANDLE (24) of type 0 for thread 2748
MSI (s) (94:BC) [23:18:04:906]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (6C:B4) [23:18:05:000]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action _0A3435DB_E9D6_4F37_8429_3F850DE127DB script error -2146828235, Microsoft VBScript runtime error: File not found Line 4, Column 1,
MSI (s) (94:BC) [23:18:07:515]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (94:BC) [23:18:07:531]: Product: Equibook Lite -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action _0A3435DB_E9D6_4F37_8429_3F850DE127DB script error -2146828235, Microsoft VBScript runtime error: File not found Line 4, Column 1,

MSI (s) (94:BC) [23:18:07:562]: Closing MSIHANDLE (24) of type 0 for thread 2748
MSI (s) (94:BC) [23:18:07:593]: Closing MSIHANDLE (23) of type 790536 for thread 548
Action ended 23:18:07: InstallFinalize. Return value 3.

Hope this helps. Thanks.

The VB script won't run independently. It gives the error:

Script: C:\Visual Studio 2005\Projects\Equibook Lite\Equibook Lite\vbscripts\DeleteDesktopIcon.vbs
Line: 4
Char: 1
Error: File not found
Code: 800A0035
Source: Microsoft VBScript runtime error

Could it be as simple as the fact that the user has deleted a desktop icon which this piece of script is trying to remove?!!

The VB script won't run independently. It gives the error:

Script: C:\Visual Studio 2005\Projects\Equibook Lite\Equibook Lite\vbscripts\DeleteDesktopIcon.vbs
Line: 4
Char: 1
Error: File not found
Code: 800A0035
Source: Microsoft VBScript runtime error

Could it be as simple as the fact that the user has deleted a desktop icon which this piece of script is trying to remove?!!

The contents of DeleteDesktopIcon.vbs are:

Set WshShell = CreateObject("WScript.Shell")
Set FSO = CreateObject("Scripting.FileSystemObject")
strDesktop = WshShell.SpecialFolders("Desktop")
FSO.DeleteFile strDesktop & "\Equibook Lite.lnk"
FSO.DeleteFile strDesktop & "\CoralTree Web Site.url"

If any of the desktop shortcuts doesn't exist the DeleteFile method will give you an error and that may be why it's failing.
Add the On Error Resume Next line at the top of the script which will pass through any error from the DeleteFile method or any other code.

Many thanks. I've added that line and it runs through OK.

Who would have thought it would be something so simple?

Martin

Well, now you know ;)

Glad that it sorted it out for you.