Hi there,

Can anyone help me please? Something happened to my computer a while ago and now i am unable to install or uninstall programs.

I first noticed something was wrong with Microsoft Word. When i click to load it up, it comes up with a 'Windows Installer' box saying 'preparing to install' and gives me the option to cancel. If i leave it it will load as normal, but it will only load the program not the document i double-clicked on. So Word is loaded, but I then have to go 'File', 'Open' and load the file again to get it up. I get this problem too with a mobile phone program i bought and i installed - it says 'preparing to install' and i have to click cancel for it to load properly. I think it could be this program that has caused the problems.

I think this is related to my problem with not being able to install or unistall things. If I try to install something, it comes up with the'Windows Installer' box saying 'preparing to install' and gives me the option to cancel. Then it says 'Error 1500 - Another installation is in progress. You must complete that installation before continuing this one.' Likewise, if i go to 'control panel', 'add/remove programs' and try to get rid of something, i get so far then a box entitled 'feature transfer error' pops up which says 'Error 1618 - Another installation is already in progress. Complete that installation before proceeding with this install'.

I'd really appreciate any help on this cos i can't do anything at the moment! I'll be needing to install something quite important soon, and i wont be able to as it stands....

many thanks,

Mark
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Check ur Event Viewer - Application Log for more information on the errors u've got.

Can u install\uninstall any other MSI pkgs apart from the one u've got problem with.

Also looks like .doc isn't associated with MS Word. Look for .DOC in ur HKCR hive in the registry.
Answered 10/26/2004 by: oofemioo
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ALSO WINDOWS INSTALLER MAY BE CORRUPT.

WHEN I EXPERIENCE PROBLEMS WITH THE MSI ENGINE I DO A SYSTEM RESTORE IN WINDOWS XP. HOWEVER IN THE CORPORATE ENVIRONMENT I WILL SUGGEST U REBUILD UR SYSTEM IF THE WINDOWS INSTALLER ENGINE BECOMES CORRUPT
Answered 10/26/2004 by: oofemioo
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Excellent. I did a system restore and it worked! Thanks very much for your help. Strange thing is, i restored it to a date in August (this was as far back as it'd let me go), but I've had this problem for about 6 months. So restoring it to August shouldn't have worked, technically. It's obviously done something to stop it thinking there's something being installed when there isn't. Anyway, I don't care - its working now and thats all that matters!

Thanks again,

Mark
Answered 10/27/2004 by: such-the-fool
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I have magix audio cleaning lab deluxe v3.0. Install it onto a drive which was removed and sold. cannot uninstall or re-install program any advice( contacted magix... they just ignored me)
Answered 12/30/2004 by: treetrunk
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