Dear All,

Need your help, K1000 can't download windows update, this is capture my configuration. i need your suggestion




6 Comments   [ + ] Show Comments

Comments

  • You should note the line "Last Patch Update Status:"
    It states your subscription is expired.
  • yes i know, how to extend subscription ?
  • bocha90,

    You should contact your Dell Sales representative. They can quote a maintenance contract extension.

    Ron Colson
    KACE Advisor
  • ronco90,

    we already contact reseller dell kace from indonesia, still investigate this problem, thanks for your suggestion
  • bocah90,

    Are you on K1000 5.4 release? If so, then the answer to the issue is that patching downloads are no longer supported for 5.4 version. You will need to update to 5.5 or 6.0 to be able to download patches. We've got a KKE on upgrading, that I've linked below.

    Upgrading K1000 to 6.0
    http://www.kace.com/support/training/kke/archive?id=9BCB7513-D0C5-4D7A-9838-AC005DC13BB9

    Ron Colson
    KACE Advisor
  • ronco,

    K1000 version 5.5 i will try to upgrade to 6.0. thanks for link tutorial.

    Thanks
Please log in to comment

Community Chosen Answer

3
If you read carefully, you will see:
your patch subscription has been expired.

Do the following:
1. Check if you still have support (if not, contact your sales rep to renew, and when renewed, contact tech support to reenable your subscription)
2. do you use your license key with more than one appliance? (if yes: remedy this)
3. if you have an active support contract and the license key is only used once, open a support ticket
Answered 08/05/2014 by: Nico_K
Red Belt

  • Thanks I missed that in his screen shot
    • Nico_K

      we already contact reseller dell kace from indonesia, still investigate this problem, thanks for your suggestion
Please log in to comment

Answers

0
I get windows updates, here are my settings


Answered 08/04/2014 by: SMal.tmcc
Red Belt

  • Thanks sir, i will try same your configuration
Please log in to comment
Answer this question or Comment on this question for clarity

Share