Every time I try to create a help desk ticket in the K1000 go App, I get the error message "Failure to Connect - Failed to Create Ticket". I have enabled mobile access in General Control Panel settings as well as allowing the mobile device access for the user. I am Admin and not READ Only Admin and still receive the error. Any help is appreciated, thanks.

PS - I am using K1000 ver 2.2 on an iPhone 6.

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  • Do you see inventory and other tickets already created by other methods? I am using the same on a iPhone5s and have no troubles.
  • verify that you use the english locale in the kace adminui-interface for this special user.
    It is a known limitation that other languages (like german, french, italian) may have these issues

    Also if you use K1000 6.3 verify that the "summary" field is not mandatory, since you are not able to set it in the K1000 Go appliance right now. This is planned for the 2.3 which will be released soon. (K1M-1594)
    • see this article, btw:
      https://support.software.dell.com/kb/148925
  • I don't have a summary option - im still on 6.2 if that matters. Still cant figure this out
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