Can I use a backup to do a wipe and reload of K1000 OS
We updated our appliance again to keep in compliance with support to find all kinds of irregularities. We have worked with Kace Techs for a few weeks now with no avail. Someone suggested that the back-end of the K1000 / OS is not functioning correctly, like email notifications from K1 or Queues. We upgraded from 6.2 to 6.3 to 6.4 (latest version). Is there a way I can wipe and reload and import my tickets, queues, SI's, MI's etc. I'm ok with system setting re configuring if needed. I'm even willing to redo the queues. Somethings got to give. We had similar issues when upgrading to 6.2 from 5.4.
Answer Chosen by the Author
Just got off the phone with them after going back and forth with them for about a week with these same issues.
They said its a back end issue that will not be fixed till sp2 is released. SP2 is expected at the end of feb. They would not do anything more with the issues.
Answered 01/28/2016 by: firstname.lastname@example.org
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