Can an email address be assigned to a catergory within a queue?
In Kace, is it possible to setup a queue so that emails going to a particular address are automatically assigned to a category within the queue? Here's a scenario:
Queue "A" has Categories 1, 2 and 3. Email addresses firstname.lastname@example.org, email@example.com and firstname.lastname@example.org all get routed to Queue "A". Is there a ticket rule I can setup that will automatically move tickets submitted via email@example.com to Category 1 in Queue "A"?
There are no answers at this time