Can an email address be assigned to a catergory within a queue?
In Kace, is it possible to setup a queue so that emails going to a particular address are automatically assigned to a category within the queue? Here's a scenario:
Queue "A" has Categories 1, 2 and 3. Email addresses email@example.com, firstname.lastname@example.org and email@example.com all get routed to Queue "A". Is there a ticket rule I can setup that will automatically move tickets submitted via firstname.lastname@example.org to Category 1 in Queue "A"?
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