KACE Product Support

Hi Corey thanks, but it appears that the patch here

http://www.kace.com/support/kb/index.php?action=artikel&cat=59&id=1103&artlang=en

addresses this exact issue without having to do driver trickery. I would prefer to apply the update and see if this works, but is this not possible on the trial device?

I've tested this further and the driver feed on the trial appliance simply doesn't work.

I am using an optiplex 780 and an e4310 for testing. I did the following (windows 7 only)


1. used the driver feed for optiplex 780, deployment breaks, so I deploy one without drivers, then I find exactly the drivers required and put ONLY these ones into the driver feed and recache. I now have a 100% working deployment for optiplex 780.
2. I repeat above process for e4310 and using ONLY the exact drivers required, this breaks any deployment including the optiplex 780.

This basically fails our tests for building a case to use this product. It appears a patch is available, but i can't apply this to a trial appliance (at least it appears the patch option is missing) so I can't continue with building a case to use this product. It's actually quicker to deploy something with WDS at the moment, if I have to make a deployment task for the drivers after install (something I'm not sure how to do) then this actually costs me time, not saves it.

Can a Kace support engineer comment?

I specifically am interested in this patch. or another version of the trial appliance with this patch included so we can continue to test.
http://www.kace.com/support/kb/index.php?action=artikel&cat=59&id=1103&artlang=en

I guess this forum is basically dead?

I've used the patch mentioned after a discussion with our account manager and the driver feed still doesn't work. it simply moves all the drivers to another share location and doesn't install them on any system at all, there is no exes included so it can't be a post install task. I'm totally lost as to the point of the driver feed at all.

still having issues pulling drivers during installation...

I am attempting to install Win7 X86 on an OptiPlex 780 for testing purposes, is the trial version limited/broken/other issue or is this how the "real" version will function as well?

ORIGINAL: Emir.Brkic

still having issues pulling drivers during installation...

I have applied the "work around" and I am still getting the same issue. I utilized the chat support and they aren't aware of any issues with driver feeds.

I worked with Richard O. (@ Dell Kace) via chat to successfully resolve this issue.

We had to upgrade the Trial version so that we could apply a patch to the K2000 that was previously mentioned (http://www.kace.com/support/kb/index.php?action=artikel&cat=59&id=1103&artlang=en ).

I then had to install the workaround (http://itninja.com/question/silent-uninstall-oracle-8-cilent9275 ) .pkg files, applied the correct OS version drivers and it came up.

It is a multi-step process. It would have been much better had Dell Kace applied all of this BEFORE giving out known non-working trial versions.