Automatically assign Help Desk ticket to tech based on submitter
I'd like to automatically assign a helpdesk ticket to a specific technician based on submitter email address. Running the latest version of K1000.
If submitter name = firstname.lastname@example.org
Assign ticket to specific technician.
I'm not a SQL guy but understand logic - seems like this should be pretty straight forward to setup in K1000 but not sure where to start.
Any help or suggestions appreciated!