We have a KBOX 1200 and it's been working great! We can email the KBOX and it receives the email and opens a ticket automatically. Here's the problem we're having:

1. We have several Exchange 2007 e-mail accounts that user's can submit tickets to. If we create a rule to redirect or forward these e-mails to the KBOX, the KBOX never gets them. If we manually forward the e-mails, the KBOX gets it. We want to keep copies of the e-mails in the mailbox that's why we want to forward/redirect instead of using a transport rule.

2. Is this an Exchange config problem? I read something on the MS site in regards to setting the forwarding for a Mailbox using the Exchange Management Console which allows us to keep the e-mails in the mailbox and at the same time forward it.

http://technet.microsoft.com/en-us/library/bb851509(EXCHG.80).aspx

Anyone else encountered this problem? We don't get a bounce back message when we turn on the rule...

Thanks!
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The KBOX is going to look at the "TO" information and the prefix of the address must match the prefix of the queue. e.g helpdesk@company.com and helpdesk@kbox.company.com. Can you use a transport rule to forward it or add a recipient instead of redirecting it as is?
Answered 09/28/2010 by: GillySpy
Seventh Degree Black Belt

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Thanks GillySpy! You have enlightened me! Since the Exchange forward/redirect rules keeps the original To: field intact, the KBOX does not know what to do with the e-mail and trashes it. We'll figure it out (either forwarding rule at the back end or transport rule) and keep everyone posted.

[:D]
Answered 09/28/2010 by: ptandoc
Senior Yellow Belt

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